Legal

Grievance Officer

Last updated: 7 November 2026

Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 5(9) of the SPDI Rules, 2011 and Section 13 of the Digital Personal Data Protection Act, 2023.

Contact

Name and designation: Vrushali Thorat, Attorney and Solicitor, Grievance Officer
Email: vrushali@winlegaladvisors.com
Telephone and WhatsApp: +91 8808748088
Address: A1/202, Samruddhi CHS, Kumbhare Park, Kothrud, Pune, Maharashtra, India 411038 (Registered Office)
Working hours: Monday to Friday, 10:00 to 18:00 IST. Urgent complaints in the 2-hour and 3-hour categories are actioned round the clock via WhatsApp.
Data protection queries: care@worldofwillpower.com

Please include your account email, a link to or screenshot of the content, and what you want us to do.

Timelines

Every complaint — acknowledged within 24 hours with a reference number.
Content, privacy and intermediary complaints — resolved within 7 days.
Content showing a person's private area, nudity, a sexual act, morphed images or impersonation — actioned within 2 hours.
Other requests to remove prohibited content — decided within 36 hours.
Court orders or reasoned government intimations — content removed within 3 hours.
Lawful requests from authorised government agencies — answered within 72 hours.
Data protection requests (access, correction, erasure, consent withdrawal) — answered within 30 days.

If you are not satisfied

You may approach the Data Protection Board of India, a Grievance Appellate Committee under Rule 3A of the IT Rules, 2021, or the National Consumer Helpline (1915). Users in the EU/UK may complain to their data protection supervisory authority; users in the US may contact their state Attorney General or privacy agency.